Refund policy

Return and Refund Policy

Effective Date: May 3 2025

At Wease Fine Jewelry, we want you to love your jewelry. Whether you shop with us online or visit our store, we stand behind the craftsmanship and quality of each piece. Please review our return and refund policy below.

Returns

Eligibility:

  • Returns are accepted within 14 days of the purchase date (in-store) or delivery date (online).

  • Items must be:

    • In original condition and unworn

    • Returned with original packaging and all provided documentation (e.g., certificates, appraisals)

    • Accompanied by your digital receipt or order confirmation email

Non-Returnable Items:

  • Custom, made-to-order, or personalized items

  • Jewelry that has been engraved, resized, or altered post-purchase

  • Final sale or clearance items

In-Store Purchases

  • Return the item to the location where it was purchased, along with your digital receipt (email or screenshot is fine).

  • Refunds will be processed to the original form of payment or issued as store credit.

  • Gifts may be returned for store credit only.

Online Purchases

How to Return:

  1. Request a Return Authorization (RA):
    Email [support@yourstore.com] within 14 days of delivery. Include your order number and reason for return.

  2. Package Your Return:
    Securely package the item with its original box, all included documents, and a copy of your email receipt or order confirmation.

  3. Ship Your Return:
    Use a tracked and insured shipping method. Customers are responsible for return shipping unless the item was damaged or incorrect.

  4. Refund Processing:
    Once we receive and inspect the return, we will notify you of the status. Approved refunds will be processed within 7–10 business days.

Refunds

  • Refunds are issued to the original payment method.

  • We do not refund original shipping charges.

  • Please allow up to 10 business days for the refund to appear in your account.

Exchanges

We do not process direct exchanges. If you'd like a different item, please complete a return and place a new order.

Damaged or Incorrect Orders

Please notify us within 48 hours of delivery if your item is damaged or incorrect. We’ll provide a prepaid return label and resolve the issue promptly.

Need Help?

📧 Email: Weasejewelryjtj@gmail.com
📍 Visit: 123 W Main Urbana, IL
📞 Call: 217-778-6174
🕒 Business Hours: T-F 10-5 S-S 10-6pm